Purchase & Cancellation Policy

Last Updated: August 28, 2026

At U'R CUP OF JOE, we want every purchase to be simple, secure, and convenient. This policy explains how orders are placed, confirmed, and cancelled.

1. Placing an Order

Customers can purchase products by selecting the desired coffee, tea, or other available products, adding them to the shopping cart, and completing the checkout process.

Before submitting an order, customers should carefully review:

• Product selection

• Quantity

• Shipping address

• Billing information

• Shipping method

• Order total

Once an order has been submitted and payment has been successfully processed, the order will begin processing.

2. Order Confirmation

After completing a purchase, customers may receive an order confirmation by email.

The confirmation should be kept for your records and may be required when contacting us about your order.

An order confirmation confirms that we have received your order request. In certain circumstances, we may need to cancel an order because of product availability, payment problems, pricing errors, suspected fraudulent activity, or other unforeseen circumstances.

If we cancel an order after payment has been received, an appropriate refund will be issued.

3. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to cancel your order before it has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If cancellation is no longer possible, you may need to follow our Return & Refund Policy, where applicable.

4. Refunds for Cancelled Orders

If your cancellation request is approved before the order is processed or shipped, the applicable payment will be refunded to the original payment method.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

5. Incorrect Orders

Customers are responsible for reviewing their order information before completing checkout.

If you accidentally order the wrong product, quantity, or shipping address, contact us immediately. We will try to assist you if the order has not yet been processed.

6. Out-of-Stock Products

If a product becomes unavailable after an order is placed, we may contact the customer to discuss available options.

Depending on the circumstances, the customer may be offered a replacement, store credit, or refund for the unavailable product.

7. Fraudulent or Unauthorized Transactions

For the protection of our customers and business, we reserve the right to review or cancel orders that appear to involve fraudulent, unauthorized, or suspicious activity.

Where applicable, payments for cancelled orders will be refunded.

8. Changes to Orders

We cannot guarantee that changes to an order can be made after checkout.

If you need to change your order, contact us immediately with your order number and the requested change.

9. Contact Us

For cancellation requests, order changes, or purchase-related questions, please contact our customer support team using the contact information listed on our website.

Please include your order number whenever possible so we can assist you more quickly.

Thank you for choosing U'R CUP OF JOE.