Refund policy

Return & Refund Policy

Last Updated: August 28, 2026

At U'R CUP OF JOE, we want you to be happy with every purchase. If there is a problem with your order, please contact us so we can work with you to find the best solution.

Returns

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, products must be:

  • Unopened and unused

  • In their original packaging

  • In the same condition in which they were received

  • Accompanied by proof of purchase or order information

Because coffee, tea, and other consumable products are food items, opened or used products generally cannot be returned for a change of mind or preference.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, incorrect, or missing an item, contact us within 7 days of delivery.

Please provide your order number and clear photos of the damaged or incorrect product and packaging. Once we review the issue, we may offer a replacement, store credit, or refund where appropriate.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Please note that it may take additional business days for your bank or payment provider to reflect the refund in your account.

Exchanges

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible. Where appropriate, we may provide a replacement product.

For food and beverage products, exchanges may be limited because of product safety and hygiene considerations.

Return Shipping

If the return is due to an error on our part, such as receiving the wrong or damaged product, we will provide appropriate instructions for resolving the issue.

For returns requested for reasons other than an error on our part, the customer may be responsible for return shipping costs.

Non-Returnable Items

For health, safety, and product-quality reasons, the following items generally cannot be returned:

  • Opened coffee or tea products

  • Used or partially consumed products

  • Gift cards

  • Final-sale or clearance items

  • Products that have been damaged after delivery through customer use or improper storage

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the return process may apply.

How to Request a Return

To request a return, please contact our customer support team with:

  1. Your full name

  2. Order number

  3. Product you would like to return

  4. Reason for the return

  5. Photos, if the product arrived damaged or incorrect

Please do not send products back before receiving return instructions from us.

Important Information

We reserve the right to review each return request and determine whether it meets the requirements of this policy.

This policy does not limit any consumer rights that may apply to your purchase under applicable law.

If you have questions about a return, refund, or replacement, please contact our customer support team. We are always happy to help.

Thank you for choosing U'R CUP OF JOE.