Shipping Policy

Last Updated: August 28, 2026

At U'R CUP OF JOE, we want your coffee and tea order to arrive safely, fresh, and on time. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During busy periods, holidays, promotions, or unexpected circumstances, processing may take longer. If there is a significant delay, we will do our best to keep you informed.

2. Shipping Times

After your order has been processed, delivery times depend on your shipping destination and the carrier used.

Estimated delivery times will be provided at checkout whenever available.

Please remember that shipping estimates are not guaranteed delivery dates. Delays may occur because of weather, carrier disruptions, holidays, customs processing, incorrect addresses, or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the destination, order size, shipping method, and other applicable factors.

From time to time, we may offer free shipping promotions or discounted shipping. Any applicable promotion will be clearly displayed on our website.

4. Order Tracking

When tracking information is available, customers may receive a shipping confirmation containing tracking details.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you realize that your shipping information is incorrect, please contact us as soon as possible.

We will try to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information shows that the package has been delivered but you cannot locate it, please check with household members, neighbors, or the delivery location and contact the carrier.

If you still cannot locate your package, please contact our customer support team so we can help investigate the issue.

7. Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, contact us within 7 days of delivery and provide your order number along with clear photographs of the damaged package and products.

We will review the situation and, where appropriate, arrange a replacement or refund.

8. Missing or Incorrect Items

If an item is missing or you received the wrong product, please contact us within 7 days of delivery.

Include your order number and details of the missing or incorrect item so that we can investigate and assist you.

9. International Shipping

For international orders, delivery times may vary because of customs, import procedures, local regulations, and carrier delays.

Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by their destination country.

U'R CUP OF JOE is not responsible for delays caused by customs or government authorities.

10. Delivery Restrictions

Certain products or destinations may have shipping restrictions. If we are unable to ship an order to your location, we will contact you and provide an appropriate solution.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, delivery areas, or business practices.

Any changes will become effective when the updated policy is published on our website.

12. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact our customer support team using the contact information provided on our website.

Thank you for shopping with U'R CUP OF JOE. We appreciate your business and look forward to delivering your favorite coffee and tea to you.